A List of Common Questions For Your Information

FAQS

WHO IS SUITABLE TO PARTICIPATE IN CORE AQUA PARK, ARE THERE ANY AGE RESTRICTIONS?

任可人都可以參與CORE 水上樂園活動嗎,有年齡限制嗎?
   

Participants must not less than 100 cm in height.

A parent or guardian must accompany participants of children who under 12 years old at all times in the Aqua Park, and each guardian can bring out three children who under 12 years old each time. Pregnant woman, heart or health problems or pre-existing injuries, especially the knees, ankles and neck, it is recommended not to use the aqua park.

Basic swimming skills are required to enter CORE Aqua Park.

參與者必須有基本游泳知識,並且不少於1米高。所有少於12歲以下的兒童,必須由家長或監護人全程陪同下水。1名18歲以上的成人每場最多可以同時陪同3名兒童進場。孕婦、健康狀況不良、有心臟病或曾經有經歷運動創傷者(特別是膝蓋,腳踝和頸部受傷的)都不建議

HOW LONG FOR A SESSION?
一節時段有多長時間?

 

Each session we run 50 minutes and 10 minutes for the safety briefing. 

一節會總共有60分鐘,當中包括10分鐘講解安全指引的時間和50分鐘的活動時間。
 

Are there lifeguards?
是否有救生員在場?

Yes, the Aqua Fun Park is supervised by lifeguards. They start each session with a safety briefing. The lifeguards oversee general safety on and around the Aqua Fun Park. Parents are responsible for their children at all times and should continue to supervise them on the Aqua Fun Park.

對。在水上樂園範圍內會有救生員當值。活動開始前,會由救生員作安全指引的講解。在活動進行時,救生員亦會留意四周參與者的安全及維持秩序。但歸根究底,照顧同保護自己兒女的責任都是在家長或監護人身上,所以所有家長或監護人在任何時候都必須陪同在兒女身旁,以確保他們的安全。

CAN I BOOK MORE THAN 1 SESSION AND PLAY IN THE AQUA PARK CONTINUOUSLY?

可否連續BOOK 2個SESSION(不上水)?

Customer can book more than 1 session, but there has to be a 30 minutes break between 2 sessions and customer has to exit the aqua park. 30 minutes is used for cleaning and maintenance in the park.

可連book 2個session, 但期間的30分鍾必需上水。30分鍾是用作樂園內的清潔及保養。

 

WHAT IS THE ARRANGEMENT FOR THUNDERSTORMS / OTHER BAD WEATHER SITUATION?

如落水後突然雷暴/其他天氣問題,如何安排?

The Park will open as normal on rainy day.

 

With Thunderstorm Warning, with reference to the Hong Kong Observatory's (“HKO”) “Lightning Location Information” map, CORE Aqua Park (“Aqua Park”) will remain open when lighting strikes outside of 10km of the Aqua Park.

 

Aqua Park will be closed when the Hong Kong Observatory hoists the following signals,

No. 3 Strong Wind Signal, all No. 8 Gale or Storm Signal, No. 9 Gale or Storm Enhancement Signal, No. 10 Hurricane Signal, and Red or Black Rainstorm Warning Signal.

 

While the Strong Monsoon Signal and the Amber Rainstorm Warning Signal are in forced, closure of Aqua Park will be on duty manager’s discretion as safety measure.

 

In the event of typhoon forecasted by HKO, Aqua Park will be closed to deflate the inflatables and into safety, security preparation procedure for typhoon. Also, the reopening time required would base on the pre-open preparation, which may variable.

 

If the Aqua Park needed to be close by weather situation, customer has been enter to Aqua Park for more than 30 minutes will NOT entitle any compensation from CORE Aqua Park due to the closure by bad weather.

If customer enter and using Aqua Park in less than 30 minutes, customer will entitle compensate a whole session on the next available session.

NO fee will be refunded should the session being cancelled due to bad weather or under any other unforeseeable circumstances.

 

CORE Aqua Park reserves the right on the final decision in all matters at the venue and reserves the right to amend the terms and conditions at anytime without prior notice.

一般天雨情況下,水上樂園會照常開放。

 

有雷暴警告時,參照香港天文台的「閃電位置」圖,雷擊若在10公里範圍外,水上樂園仍會繼續開放。

 

香港天文台懸掛下列訊號時,水上樂園將會關閉。3號強風信號,全部8號烈風或暴風信號,九 號 烈 風 或 暴 風 風 力 增 強 信號,10號颶風信號和紅色或黑色暴雨警告信號。  

 

強 烈 季 候 風 信 號和黃 色 暴 雨 警 告 信 號生效時。將根據當時天氣安全情況,由值班經理決定開放與否。

另外在天文台預測颱風來臨的情況下,水上樂園有機會提前關閉,以預留時間準備颱風來臨時的安全程序。此外,颱風過後亦需要視乎颱風所做成的影響程度以及各方面因素而決定重新開放時間。 

 

如果水上樂園因惡劣天氣關閉,客戶進入水上樂園超過30分鐘,將不會獲得CORE HK的任何賠償。 如果客戶進入水上樂園的時間少於30分鐘,或時段因天氣而取消,客人可以重新預約另一個時段,而不能退票以及將不退還任何費用。 

 

CORE HK保留在場地所有事宜上作出最終決定的權利及保留隨時修改條款和條件的權利,恕不另行通知。

ARE THERE ANY LOCKERS ON SITE?
現場有否儲物櫃,需要收費嗎?

 

 CORE Hong Kong has about 600 Lockers. Each locker is $50 for rent and $50 deposit for RFID locker wristband.

 現時CORE Hong Kong擁有大約600個Locker。每個locker需收取$50租金及$50鎖匙的按金。

DO I NEED TO SIGN ANY WAIVER FORMS?

是否需要簽署免責條款?

Yes ! Participants must sign and agree to the terms and conditions before entry. Parent or guardian (over 18) must sign for the children who under the age of 18.

是。所有參加者都必須在進入水上樂園前閱讀及簽免責條款。而18歲以下人士亦必須由父母或監護人代簽。

  

HOW DO I CHECK-IN FOR THE AQUA PARK WHEN I ARRIVE?

網上購票後到場之登記步驟?

  

Customer could go to the ticketing office for registration, sign the agreement of terms and conditions form after confirming the 月booking, our colleagues will help customer to wear wristband. Locker can be rented at the same time.
到達後先到網上售票的取票處登記,Check Booking後簽了免責聲名後,公作人員會幫客人戴上手帶。同時可租用locker。

DO I NEED TO PRINT EMAIL CONFIRMATION LETTER?
需要印EMAIL CONFIRMATION LETTER嗎?

 Customer can show us the email through their smartphone.
 不需,只需到場後以電話提供E-mail資料即可。

DO I NEED TO ARRIVE EARLIER AND HOW MUCH EARLIER?
要預多早到場嗎?

Yes, it is smart to arrive 30-45 minutes earlier for check-in and getting change.
我們建議提早30-45分鍾到達以作登記及更換泳衣。 

IS THERE ANYTHING TO PREPARE OR TO BRING?
有什麼要準備/自備?

Basically you will only need to bring swimsuit, shower gel, shampoo, towels and slippers.    Basically you will only need to bring swimsuit, shower gel, shampoo, towels and slippers.    Basically you will only need to bring swimsuit, shower gel, shampoo, towels and slippers.
可帶備泳衣,沖涼用品,毛巾,拖鞋。

24653468

2 Hung Lam Dr. Tai Po Kau Hong Kong